Optimize all stages of the credit lifecycle

Increased cashflow | Higher customer satisfactionLower administration costs | Higher Non-Performing Loans sales price

How the system works

The system has a value enabling kernel, surrounded by a number of value creation modules. The kernel is called Insight. It keeps track of all data points related to each customer, and each credit. Examples of variables include payment history, type of credit, payment terms, each payment amount and each credit case activity (dunning, amicable debt collection activities, legal activities e t c), customer address, gender, age, income, employment, family situation, client revenue (how important is the customer). In summary, the kernel holds the data points necessary to optimize the management of each credit case. The system improves the client’s ability to be a solid owner of credit portfolios.

The requirements for control, follow up, compliance, cash flow projections and risk assessments are growing and are already extensive for financial institutions.

Insight

Providing you with more in-depth knowledge.

This kernel improves the client mandatory ability to be a solid owner of credit portfolios. The requirements for control, follow up, compliance, cash flow projections and risk assessments are growing and are already extensive for financial institutions.

Dignisia insight

Deviation on your credit card portfolio in Germany - 10% vs previous month. Operational activity level -15% at the same period. Click here for details.

The system kernel is actually a complete business intelligence system. It produces defined reports, but also enables full drill down functionality for detailed analyses. Based on the huge amount of data points a number of basic analyses can be performed, e g segmentation of customers and credits.More granular segmentation means higher resolution, and the highest resolution possible is when each customer is treated individually.

A cash flow forecast is developed for selected customer and credit segments, which can be used for financial planning, credit loss forecasts, and as input to credit decision engines and assessments of capital requirements.

Dignisia dca management

The Belgium Small Loans benchmark for last month is finalized, DCA A won. Click here to adjust the allocation of new cases.

DCA Management

Compare debt collectors

Manage DCAs – this module improves the client ability to manage debt collection providers, both procurement of services and continuous management. The core functionality is a benchmarking engine. Benchmarking is an old concept, but generates double digit improvements in the credit management services industry. Actually, we have not seen an example of only single digit improvement. Debt collection agencies (DCA) are compared utilizing a selection of variables, e g cash flow and customer retention. The benchmarking resolution is high, and can be zoomed in on type of customer, type of credit and type of process step. The system module can also automatically allocate new credit cases to DCAs based on performance, through different scoring algorithms.

The effect of benchmarking is further enhanced by the gamification of being able to invite the DCA’s to daily follow-up in the system.

The debt in default can continously be followed up on a total level, per country, per portfolio and on an individual case level. Thus, the owner of credit assets is in full control, and can have fact-based discussions internally and with external DCAs about performance and possible improvements. The module creates lower customer churn, increased cash flow and higher debt recovery, lower fees and admin costs.

Dignisia asset management

Cases on Forward Flow contract for credit card is showing strong +23% performance pre-sale. 10 months away from end of contract. Click here to compose tender material.

Asset Management

Evaluate what your credit portfolio is worth

Manage assets – this module improves the client ability to sell credit portfolios. It provides information for taking a sell or keep decision for existing debt in default. It also enables the system user to select and package customer and credit cases to be included in portfolios to be sold, with different risk categories including a cash flow forecast and thus expected portfolio value given different capital cost levels. The final outcome is the core of an investment memorandum to potential investors of debt in default, including portfolio payment history and volatility as well as customer and credit characteristics.

In summary, Asset Management industrializes the sales of credit portfolios. It fundamentally reduces administration time and cost to prepare a portfolio sale. It also creates the ability to maximize the externally assessed portfolio value.

Dignisia credit services management

Champion Challenge results from Swedish credit card portfolio are finalized. Challenger performing overall 6% better, more details here.

Credit Services Management

Optimize your collection processes

This module is currently in specification phase together with clients. The other modules in a Dignisia implementation will hold valuable and precise outcomes of different strategies in pre-collection and debt recovery process as well as valuation of the claim on secondary market. All this is crucial information which naturally should be fed back into credit initiation process in a systematic way. Not only in order to add variables in the individual credit application case, but also to give instant notifications of the probable impact changes in new client segmentation will have on credit risk and probable future credit losses and to pre-adjust pre-collection strategies for the new upcoming defaulters. Better optimization of credit granting opens up potential for both increased sales and decreased credit losses.

Helping the client analyzing performance, set up A/B testing and champion challenge of handling patterns, which automate and implement best practice as a way of working.

The module helps the client breaking silo focus on pre-Collection with end to end process optimization and overview. Analyses data, segment and distribute cases to assigned handling patterns. The outcome of this is higher levels of customer satisfaction and a stronger brand.

Agile pre-collection segmentation help the client to reduce churn by steering most statistically likely imminent churners to a pre-collection strategy that has lowest possible negative impact on the consumer, in order to not trigger the churn to be initiated by the pre-collection efforts.

Dignisia credit services management

New product 10042 T-Shirt now has increased to 6% of total sales. 80% of purchases is made by a segment with significantly lower payment performance. click here for calculations and risk management.

Credit Initiation Management

Challenge your credit decision

This module is currently in specification phase together with clients. The other modules in a Dignisia implementation will hold valuable and precise outcomes of different strategies in pre-collection and debt recovery process as well as valuation of the claim on secondary market. All this is crucial information which naturally should be fed back into credit initiation process in a systematic way. Not only in order to add variables in the individual credit application case, but also to give instant notifications of the probable impact changes in new client segmentation will have on credit risk and probable future credit losses and to pre-adjust pre-collection strategies for the new upcoming defaulters. Better optimization of credit granting opens up potential for both increased sales and decreased credit losses.

Why users like the system

In addition to the business improvements described above, clients seem to like it because it has:

1

Amazing usability

Intuitive user interface and synthesized data for perspective combined with easy-to-click drill down possibility. The system offers a mix of bottom-up and top-down analytics.

Tailor made configurations without coding.

Refined data can be made available to other client business systems.

2

Smooth implementation

Easy to buy– Monthly fees with everything included and cancellation any time.

Easy to implement – robust APIs and advisory start-up package included.

DCA data standardization out of the box.

3

Hassle-free application management

True software as a service solution, a global cloud enabled system.

Customer-specific database.